About

FAQ

• Where is the store based?

  Texas City, TX

• Do you accept orders placed outside of the US?

  Not currently due to price of shipping.

• How long will it take to receive my order?

  About 2 to 10 business days for states in the USA.

• The item is out of stock, can you make more and how long will it take?

  Of course I'll make more, but for how long it will take depends on why it's out of stock.
  If it's out because I simply don't have any on had then clay items will take a few hours to complete. Resin items can take up to 3 days depending on how many layers I have to use.
  If it's out because I'm low on supplies then it can take up to a week since I have them shipped to me.

• I'm having problems with my payments.

  If paypal or storenvy is giving you trouble when ordering, then contact me at [email protected]

• I noticed you don't say how long some of your necklaces are.

  Forgive me, it slips my mind to add how long they are. My necklaces are 18 inches and my chokers are 13 with a 3 inch extender.

• Can I get an exchange/refund?

  The exchange window, along with return window is 15 days from delivery. Buyer must pay shipping costs to return item and item must be in same condition as when it arrived. Proof of damage is required before exchange or refund is accepted.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.